About our consulting group
Philosophy
With years of hospitality and tourism expertise, We bring passion and professionalism to creating memorable experiences. Our academic background in Hotel Operations Management reinforces our industry insight. We leverage this blend of education and experience to differentiate ourselves in a competitive field. Guided by a clear vision, we aim to discover a unique path within the hospitality sector. Our goal is to innovate and elevate industry standards continually.
Approach
As the CEO and founder of a leading hospitality consulting group, I embody a rare fusion of global perspectives deeply rooted in extensive travel and multicultural experiences. My journey has taken me to hotels worldwide, from bustling cities to serene landscapes, equipping me with firsthand insights into international guests' nuanced needs and expectations.
This experiential wisdom serves as the cornerstone of my consultancy, enabling me to offer innovative solutions that heighten customer experiences while fostering welcoming, inclusive environments. My keen understanding of cultural subtleties allows me to serve as a bridge—seamlessly connecting guests' diverse needs to tangible service enhancements. Driven by an unyielding commitment to service excellence, I am uniquely positioned to inject unparalleled value into any team operating within the hospitality sector.
Najmeh S.
Founder & CEO
Searching for her true calling, Najme felt a deep-seated urge to harness her innate connection and communication skills to uplift others. While she was uncertain about the exact nature of this calling, a revelation dawned upon her: her passion lay in consulting, mentoring, and coaching. With her background in hospitality education and training, she found herself perfectly equipped to embark on this journey.
Team
Niloufar S.
Operations Leadership
Experienced PMP with a decade-long proven track record. I possess a unique skill set that enhances our consulting firm's strengths. Deeply committed to excellence in project management. Passionate about achieving exceptional outcomes in all projects.
KimiYa M.
Accounts Management Leadership
Kimiya has 13+ years in marketing and advertising. As a Senior Account Manager, she's led global campaigns. Now in Toronto, she specializes in retail and merchandising. Multilingual and knowledgeable, Kimiya excels in complex tasks with dedication.
We're passionate about taking your brand and marketing to the next level, ensuring that every customer journey is improved and unforgettable. We're dedicated to boosting service quality because we know that leads to happy customers and stronger revenues. For us, good hospitality isn't enough—we want to make it outstanding and ensure every engagement is a standout experience.